Home 5 Case Study 5 Back on the Map

Back on the Map

two people holding a back on the map sign in the road
Evolving out of the New Deal for Communities in the early 2000s, Back on the Map is a changemaking community business based in Hendon, on the outskirts of Sunderland, which works to make Hendon a place of opportunity to live, work and thrive by creating a better place, a stronger community and a local voice.

Over the last twenty years, Back on the Map has worked together with the local community to tackle some of the biggest challenges in Hendon, including an economic inactivity rate of 50% and other disadvantages. Working to turn the tide and create a more positive narrative for the local area, the organisation has had a transformative impact creating spaces for the community and young people to meet and connect, improving living conditions by providing residents with better quality homes, providing good access to healthcare, and reviving the high street. 

Building community

Back on the Map is directed by what their community needs. In 2009, they began buying up homes, setting themselves up as a commercial landlord with a social purpose as a way of tackling the poor-quality homes available for rent in their area, often owned by absent landlords who didn’t maintain or improve their properties. With 130 homes under their management, Back on the Map are now both providing good quality rented homes to their community, and making a profit, which is gift aided to the Back on the Map charity, and funds their social support package. 

colourful door fronts on a road
Back on the Map creates spaces for local people to meet, build stronger social bonds, and access a range of community activities and services, offering something for everyone every day, from play sessions for under-5s to growing sessions in the nearby Barley Mow park. They run a community centre, a community workshop, and an urban garden, and are renovating the former probation office into a youth hub, with a community launderette and social kitchen. 
“We are driven and led by local people in everything we do, and we are committed to meaningful resident participation. Local people are at the heart of the organisation, with volunteers, staff, and trustees drawn largely from the community. Our governance structure ensures that local voices are central to decision-making. This ensures the organisation remains aligned with local priorities and is held accountable to the people it serves.”  
Jo Cooper

Chief Executive Officer, Back on the Map

Back on the Map’s next big move is to bring their recently launched Hendon Health Hub from a lease arrangement into community ownership. Housed in a disused GP surgery, the Hub is currently running health and wellbeing activities, with ambitions to bring back a GP service and an NHS dentist to the neighbourhood.

The heart of Hendon

As part of Power to Change’s Community Improvement Districts pilot, launched in May 2022, Back on the Map developed their engagement with their local high street, Villette Road. They’d heard and understood from their residents that the state of the declining high street was a key concern, characterised by a block of properties with vacant ground floor shops.  

“Power to Change’s Community Improvement Districts Programme was instrumental in the regeneration of our high street. Power to Change’s support helped us shape the future of the high street and empower both residents and traders.”   
Jo Cooper

Chief Executive Officer, Back on the Map

To ensure local voices were at the table, Back on the Map engaged and heard the views of over 500 residents on what they would like their high street to look and feel like. They focused on achieving some early wins to show they were serious about creating change – installing planters, working with the council to implement a new 20mph zone and installing better signage. They supported existing traders to accept card payments for the first time, by upgrading their payment systems, which increased their takings. And a street ranger was employed to serve as a bridge between traders and the local council, taking on daily litter picks to keep the area clean, helping traders to access funding for refurbishments of their units, and creating a safer and more welcoming high street.  

After the year-long pilot came to a close, Back on the Map bought the vacant block of shops on Villette Road, combining some of the organisation’s own reserves to match fund an award from the Community Ownership Fund, and a 0% loan from the Rank Foundation. Their new units are now fully occupied, bringing in traders to provide the shops and services the local community wants and needs.  

Alongside the existing shops, including a family-owned bakery that has been a fixture on the high street for over 60 years, two new businesses have opened their doors to the local community – a baby boutique and gift shop. A fruit and veg co-op will move in soon bringing their focus on healthy eating and reducing food waste to the high street, and addressing food insecurity.  

The work of the Community Improvement District continues through a Trader Representative Trustee who sits on the Back on the Map board, ensuring that the Heart of Hendon is part of the organisation’s long-term strategy.  

Hopes for the future

Back on the Map describe what they do as creating the social infrastructure Hendon and its residents need, working with the local community and the people who use their services to encourage active citizenship and pride of place. With a range of social infrastructure established and in development, they are now evolving their focus to work with local people aged 18-45 who are under-employed or currently out of work.  

Back on the Map’s Head of Communication and Engagement, Mark Dawson, said, “Now that we have a strong foundation and infrastructure in place within the neighbourhood, we want to engage with more people to continue our ongoing mission to make Hendon a place of opportunity to live, work and thrive.”     

The team would love to do more work on housing in the area. While their positive relationship with the local council has helped secure a new housing development on derelict land where contractors have just broken ground, they strongly believe more funding needs to be made available to retrofit old houses into new homes – and return vibrancy back to local areas. 

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