What works: Successful community transport
The Power to Change Research Institute commissioned NatCen Social Research and WPI Economics to study established businesses in the community transport sector, to identify key success factors and draw out lessons for others operating in this sector.
Four business were studied in-depth: Barnet Community Transport in London, Cuckmere Community Bus in East Sussex, The Friendly Transport Service in Shropshire, and Tavistock Country Bus in Devon. Drawing on these case studies, and other sources, the research found a number of high-level success factors common across community transport organisations. These included a passenger-oriented business model that was responsive to market need, a culture of openness to change, and careful asset management. The success factors are described more fully in the research report and summary.
By Mehul Kotecha, Malen Davies, Guy Miscampbell, Matt Barnard and Steve Hughes